Every marketplace eventually delivers a bad lead. The difference is whether the platform makes recovery fast and fair — or turns refunds into a second job.
Common junk patterns
- Wrong phone or disconnected contact
- Outside service area
- Not a real project / spam
- Already under contract elsewhere with no serious interest
- Duplicate of a lead you already paid for
What good policy looks like
Clear definitions, short claim windows that are still usable, credit back to balance, and minimal dispute theater.
How to document claims
Timestamps, screenshots, call logs, and the lead ID. Polite, factual tickets resolve faster than anger.
Acre & Angle orientation
Quality systems try to prevent junk upstream with verification and review. When issues still happen, credit-based remedies should be operational — not adversarial.